Thursday, January 7, 2010

"I've not heard from a donor for a while, what now?"

So what do you do when a regular supporter seemingly drops off the planet?

I don't know what you do, but let me give an example from late last week...

I am not a numbers guy, but I keep a paper monthly record of support that works for me, and I periodically check it...and was surprised that I had not received a gift from a long-time supporter (like 25 years!) for over two months.

What to do?

I sent him the following email, with the subject "Awkward Question"

Hey there! I recognize you have more than a few things on your plate, but have noticed you guys have not sent support for last two months; and thus need to ask if that is a permanent thing, an oversight, or what? Just trying to budget for the move and so forth...obviously (I hope!) this is not a "bill" or a nag, but just seeking clarification...let me know when you can.
No bites on the house yet. God has a timing to coincide with His will...so am trying to be patient

A couple days later I got this response:

Hi Jack,

Not sure if you got the message through Jane, but it is my oversight. After all these years you would think that wouldn't happen, but it did.

I must've displaced some envelopes. I usually sort through at various times of the month, separate and schedule bills from ministries.  I realized about three weeks ago that I hadn't sent anything out to you, nor had seen the mailing envelope.  It has been a blur since the beginning of May.  I hope to catch-up with the "stack of stuff" this week.

Praying for your move, direction and patience!

And today I got the "make up" check...plus a "bonus" so to speak.

Communication...maybe you'd do it with a phone call, or, if geographically possible, a visit. This guy  lives a few states away, so I did the email thing.

Again, my basic premise regarding support - "There is no "way" to raise/maintain support"...you need to find and tweak what works' for you.

But I hope this example is a reminder to you that communication is vital!

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